Privacy policy
Privacy Policy Last updated: May 1, 2026
At Naughty Pets Club, we're transparent about how we handle your information. This Privacy Policy explains how we collect, use, and share your personal information when you visit, shop, or interact with us. If there's ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy wins — at least when it comes to your personal information.
Please read this carefully. By using our site, you're acknowledging that you've read and understood how we handle your information.
What Information We Collect
Depending on how you interact with us, we may collect:
- Contact details — name, address, phone number, and email
- Payment information — credit/debit card details and transaction history
- Account information — username, password, and preferences
- Order history — what you've browsed, carted, purchased, returned, or cancelled
- Communications — anything you send us, including support inquiries
- Device and usage information — browser type, IP address, and how you navigate our site
Where We Get It
- Directly from you when you shop, create an account, or reach out to us
- Automatically through cookies and similar technologies when you use our site
- From our service providers and third-party partners
How We Use It
We use your information to:
- Process your orders, payments, returns, and exchanges
- Manage your account and send order-related notifications
- Personalize your shopping experience
- Send marketing and promotional communications — you can opt out anytime
- Detect and prevent fraud and keep our site secure
- Respond to your questions and provide customer support
- Comply with legal obligations when required
Who We Share It With
We may share your information with:
- Shopify, our platform provider, and other vendors who help us run the store
- Marketing and advertising partners to show you relevant ads
- Anyone you direct us to share with, such as shipping carriers
- Our affiliates within our business group
- Legal or regulatory authorities when required by law
- A third party in the event of a business merger or acquisition
Our Relationship With Shopify
Naughty Pets Club is powered by Shopify. Information you submit may be shared with Shopify and processed in countries other than where you live. Shopify is responsible for its own processing of your data — you can learn more at the Shopify Consumer Privacy Policy or manage your preferences at the Shopify Privacy Portal.
Third Party Links
Our site may include links to third-party websites. We are not responsible for their privacy practices — we recommend reviewing their policies before sharing any personal information with them.
Children's Data
Our site is not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us and we'll remove it promptly.
Security & Retention
We take reasonable steps to protect your information, but no system is completely foolproof. We recommend avoiding unsecured channels when sharing sensitive information with us. We retain your data only as long as necessary to provide our services, meet legal obligations, or resolve disputes.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request deletion or correction of your information
- Receive a portable copy of your data
- Opt out of targeted advertising or the sale of your information
- Withdraw consent or object to certain types of processing
To exercise any of these rights, contact us at support@naughtypets.club. We will not discriminate against you for doing so. We may need to verify your identity before processing your request.
If you reside in the UK or EEA, you may also have the right to object to or restrict certain processing, and to lodge a complaint with your local data protection authority.
Managing Communications
We may send promotional emails from time to time. You can opt out at any time using the unsubscribe link in any of our emails. We may still send non-promotional emails related to your orders or account.
International Transfers
Your information may be transferred, stored, or processed outside of your country. Where required, we use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses to protect your data.
Changes to This Policy
We may update this policy from time to time. When we do, we'll post the revised version here and update the date at the top.
Contact Us
Questions about your privacy or want to exercise your rights? We'd love to hear from you — even about this. 📧 support@naughtypets.club